Submitted by Hugh_Hughes on Sun, 08/18/2019 - 19:40
Module Title
Interpersonal Skills for IT
Module Credits
Module Semester
Module Status

This aim of this module is to enable students to communicate; formally, non-formally and informally, by effectively using a range of skills and tools both individually and in groups. It will also teach learners how to operate effectively within teams and engender academic integrity as an underpinning for all modules. 


This module will ensure learners meet the following objectives:

  • Use appropriate communication skills and tools apposite to an ICT setting.
  • Research, reference (Harvard) and make effective use of academic and industry material available such as; literature, cutting-edge industry practices and emerging and disruptive technologies.
  • Ensure academic integrity underpins all course-work submitted by way of assessment and/or examination. 
  • Understand individual and group behaviour and be an effective team member.

Communication and Organisations:

  • Introduction to Communication
  • Communication in Organisations
  • Marketing Communication
  • Corporate Social Responsibility
  • Business ethics

Oral, Visual and Nonverbal Communication:

  • Nonverbal Communication
  • Oral and Aural Communication
  • Giving Talks and Presentations
  • Visual Communication
  • Creation & Presentation with power point/ Prezi

Organisational behaviour


  • The needs experienced by organisation members
  • Peoples thoughts, feelings and perceptions regarding their jobs
  • Motivation theory
  • Understand why some members of the organisation are more willing than others to put forth high levels of effort in order to perform their jobs more effectively

Groups and Teams

  • What is meant by the term ‘group’
  • The difference between a formal and an informal group
  • The reasons people join groups
  • How a group develops
  • The difference between groups and teams
  • The benefits that teams bring to an organization
  • The important roles of members of a team
  • The importance of effective communication in teams
  • The difference between those group’s that are effective and those which are not
  • The different types of meetings and the advantages/disadvantages of meetings as a medium of communication


  • The key roles of participants e.g. chairperson, secretary, subject expert, general participant
  • The importance of meetings as an internal communication tool

Understanding the internal communications Conflict management and Diversity in the workplace

  • Internal communications (upward, downward ,lateral)
  • Understanding diversity in the workplace
  • Understanding perception, stereotyping and discrimination
  • Improving intercultural communication
  • Understanding themselves and being able to self-reflect
  • Diagnosing their personal conflict style
  • Conflict theory and application
  • Gaining intercultural awareness

Research & Writing Skills and Business Writing


  • Develop research skills in order to find, organise and limit information
  • The limitations of the internet as a research mechanism

Effective Writing

  • The academic writing Process
  • Style
  • Referencing
  • Language
  • Integrity

The Business Report

  • Creating questionnaire
  • Interviewing skills (qualitative research)
  • Structure and nature of report writing
  • Presenting findings
  • Making recommendations
  • Drawing conclusion
Module Assessment
Continuous Assessment