Submitted by Hugh_Hughes on Mon, 08/13/2018 - 10:43
Module Title
Diploma in Customer Service
Module Credits
0
Module Semester
0

Indicative Syllabus

  • The Customer Service Workplace
    • The Importance of customer service to the organisation
    • Meeting customer needs and managing expectations
  • Customer Service Duties
    • The benefits of creating a positive and professional image
    • The role and responsibilities of the customer care representative
  • Customer Service Skillsets
    • ​​​​​​​Professional approach to customer care
    • Handling challenging customer care situations professionally
    • Turning complaints into opportunities
  • The Customer Service Career
    • ​​​​​​​Patience
    • Attentiveness. ...
    • Clear communication skills. ...
    • Knowledge of the Product. ...
    • Ability to use positive language. ...
    • Time management skills. ...
    • Ability to 'read' customers
Module Assessment
Type
N/A
Percentage
0%