Diploma in Office and Administration Skills
This Diploma in Office and Administration Skills course is designed for learners who work extensively in an administration and/or office environment and who have an interest in learning further about the key skills required in order to ensure their areas of responsibility are consistently met in a professional manner.
Core areas of study
This course introduces the learner to the key principles, techniques, and concepts within the area of Office Administration. A focus on the course will be to assist the learner to recognise and develop the skill sets required to perform in a demanding office environment. In particular, the learner will be provided with practical experience in MS Office applications in ECDL.
- Personal Effectiveness
- Customer Service
- Dealing with Service quality and service complaints
- Information Management
- Work Experience policies
- Reception and Frontline Office Skills