Submitted by Muath on Tue, 05/22/2018 - 11:48
Module Title
Office and Administration Skills
Module Credits
Module Semester
Module Status


Diploma in Office and Administration Skills

This Diploma in Office and Administration Skills course is designed for learners who work extensively in an administration and/or office environment and who have an interest in learning further about the key skills required in order to ensure their areas of responsibility are consistently met in a professional manner.

Core areas of study

This course introduces the learner to the key principles, techniques, and concepts within the area of Office Administration. A focus on the course will be to assist the learner to recognise and develop the skill sets required to perform in a demanding office environment. In particular, the learner will be provided with practical experience in MS Office applications in ECDL.

  • Communications
  • Personal Effectiveness
  • Customer Service
  • Dealing with Service quality and service complaints
  • Information Management
  • Work Experience policies
  • Reception and Frontline Office Skills
  • Teamworking
Module Assessment