Submitted by GraphicMint on Tue, 05/22/2018 - 11:48
Module Title
Office and Administration Skills
Module Credits
0
Module Semester
0
Module Status
Mandatory

Description

Diploma in Office and Administration Skills

This Diploma in Office and Administration Skills course is designed for learners who work extensively in an administration and/or office environment and who have an interest in learning further about the key skills required in order to ensure their areas of responsibility are consistently met in a professional manner.

Core areas of study

This course introduces the learner to the key principles, techniques, and concepts within the area of Office Administration. A focus on the course will be to assist the learner to recognise and develop the skill sets required to perform in a demanding office environment. In particular, the learner will be provided with practical experience in MS Office applications in ECDL.

  • Communications
  • Personal Effectiveness
  • Customer Service
  • Dealing with Service quality and service complaints
  • Information Management
  • Work Experience policies
  • Reception and Frontline Office Skills
  • Teamworking
Module Assessment
Type
N/A
Percentage
0%